1. Payment Options
Online Card Payments
Visa, Master and Mistro Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
BookByAir, as a GoDaddy Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that BookByAir offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by BookByAir 72 hours prior to the time of departure; else, the order is liable to be cancelled.
BookByAir charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank’s net banking options and the amount will be automatically debited from your account. “www.bookbyair.com” processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets.
Pay at hotel reception (“Post Pay”)
With some of our partner hotels BookByAir has negotiated a special facility where BookByAir customers can pay the hotel directly at the reception at the time of check-in at the hotel.
Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Delivery of Products/Services
Electronic Tickets (“e-Tickets”)
What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.
How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.
If you do not receive your e-ticket within 8 hours of making your booking on BookByAir.com, please call a Customer Care Representative at:
BookByAir (India) Pvt. Ltd. shall not be liable if customers do not comply with this requirement.
Paper Tickets
All GDS carrier (Air India, Indian Airlines) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. All the tickets would be emailed to you without any additional cost. BookByAir shall not be held responsible if customer is not available at the time of delivery.
Is it necessary to show my BookByAir Reference Number Confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your BookByAir Reference Number Confirmation email. In case you are not carrying the BookByAir Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver’s license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your BookByAir Reference Number Confirmation email and e-Ticket together.
How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver’s license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.
Prepaid Ticket Advice (“PTA”)
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.
Amendment and Cancellation policy You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, BookByAir will charge Rs. 100 per person per segment as standard cancellation charges.
To amend/cancel your ticket offline, contact BookByAir Customer Care at +91 79 26405544. For all offline cancellation of domestic flights a standard charge of Rs. 200 per person per segment , over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 500 per person would be charged, over and above the airline’s own cancellation charge.
For rescheduling, BookByAir will charge Rs. 200 per person per segment as standard rescheduling charges.
Please refer to airline specific amendment and cancellation policy while using BookByAir Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after canceling my ticket?
1. After canceling your booking, you will need to send us the paper ticket to the following address:
BookByAir (India) Private Limited
# C-704, The First, Behind Keshav Baug party Plot,
off 132ft Road, Vastrapur,
Ahmadabad – 380015
Tel: +91 (79) 29707301
On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.
In case of e-Tickets and PTA, the refund shall be processed within 15 – 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.
Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, BookByAir will charge Rs. 100 per person per segment as standard cancellation charges. To amend/cancel your ticket offline, contact BookByAir Customer Care at +91 79 2605544. For all offline cancellation of domestic flights a standard charge of Rs. 200 per person per segment , over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 500 per person would be charged, over and above the airline’s own cancellation charge.
The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and BookByAir assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact BookByAir for refunds and the airline will not refund your tickets booked on the Website.
The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.
In case you avail of the Website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and BookByAir would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
Promotion Codes
BookByAir.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Regular promotions that may be offered from time to time shall be valid for all airlines, including Air Deccan, unless indicated otherwise.
BookByAir.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, BookByAir.com’s decision will be binding and final.
When you register with BookByAir.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you, via email or on your mobile phone.
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